Refund policy

  • 14-day withdrawal window — customers have 14 days from delivery of the last item to request a return or cancellation
  • Return-after-notice timing — customers must send items back within 14 days of notifying you
  • Refund timing — when you'll issue the refund after receiving the return
  • Return shipping responsibility — who pays for return postage
  • Standard outbound shipping — you must refund the original standard shipping cost (not upgraded shipping)
  • Exemptions — any product types excluded from the right of withdrawal (e.g. digital goods, personalised items)
  • How to start a request — direct customers to their account: https://account.ebooksstore.shop

    What to include for Norwegian compliance:

    • The 14-day withdrawal right from the date of purchase
    • How customers can exercise it (e.g. a written notice by email)
    • For digital products: a clear statement that the right of withdrawal is waived once the customer starts the download, and that they must actively consent to this at checkout